Shipping policy and withdrawal from the purchase
The consumer has a right to withdraw from the purchase contract without providing a reason within a 14 day period in accordance with provisions of § 7 (1) of Act No. 102/2014 Coll. on the Protection of Consumers in Sale of Goods or Provision of Services under Remote Contracts or Contracts Executed Outside the Business Premises of the Seller and changes and amendments to certain acts.The seller is required to take back the product and reimburse the price paid for the product to the consumer, including costs that the consumer incurred in ordering the product or service, in a period of no later than 14 days starting on the date, that the withdrawal from the contract was delivered. The consumer bears the costs for the product return.
The consumer cannot withdraw from a contract the subject of which is:
- the sale of goods made according to the consumer’s individual requirements, goods made to order, or goods intended solely for the individual consumer,
- the sale of audio, video, audiovisual recordings, books, digital products, embroidery patterns or computer software sold in sealed packaging which were unsealed by the consumer upon delivery.
What are non-refundable items?
Due to the nature of such items, we cannot refund digital products and embroidery patterns.
That also means that there apply no physical shipping nor shipping costs for such products. The products will be received by the buyer immediately after payment in a digital form, both by e-mail and within the user account, with no extra costs.
When do I get the ordered files/patterns?
Immediately after payment.
